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- Jira Tracking Tool
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Jira is a well-known, proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. Setting up the new JIRA. Bugzilla is a free bug tracking tool. It is licensed at no cost for free commercial and non-commercial use under the Mozilla Public License. Advantages over JIRA. It is an open-source and free bug tracking tool so no monthly/annual fee is associated with it. Bugzilla has an effective and powerful search facility that is lacking in JIRA. Atlassian Jira Project Management Software (v8.5.10#805010-sha1:d3325f3); About Jira; Report a problem; Powered by a free Atlassian Jira open source license for CASA. Try Jira - bug tracking. JIRA is a bug tracking and issue recognition software that works on all platforms. It demonstrates advanced project management capabilities and features. It is used by a number of well-known open source projects as their primary software development issue tool and is a key component in tracking software bugs. That way, the bug tracker acts as a single source of truth of all issue types. As a result, teams can prioritize tasks and bugs with the bigger picture in mind – all the while delivering value to customers. Read on to find out why Jira Software can work as a bug tracking tool and see some best practices that demonstrate the potential of this.
Software experts did the work for you. These are the best free and open source bug tracking software available to date.
Bug tracking is serious business.
When you’re developing software, bugs are inevitable. But when you encounter one bug, it often means there are more issues hiding somewhere in your code.
Enter bug tracking software.
What are bug tracking tools?
Bug tracking software automates the process of tracking and monitoring bugs, defects, and other issues that impede the efficient operation of an organization’s technology and information infrastructure.
Using issue tracking tools during your software development process helps prevent one small issue from snowballing into a million giant ones. It’s also important for your business, since development teams that produce software with unresolved bugs won’t find customers who will buy, use, or trust their products.
When you’re busy doing important work patching bugs and improving your software development projects, the last thing you want to think about is your budget. With these free bug tracking software solutions, you might never have to think about budget again.
We’ve done the hard work for you and compiled a list of five free and open source bug tracking software solutions that are sure to meet your needs.
5 free and open source bug tracking software options
To be included in our list, issue trackers must have had more than 20 reviews at the time of publication, be free forever, and have above-average user ratings on Capterra. See more about our methodology here.
Products are presented alphabetically.
Jump to:
Backlog
Bugzilla
Mantis Bug Tracker
Redmine
Zoho BugTracker
1. Backlog
Made for developers, Backlog is an online project management solution that includes bug tracking. The system allows you to see where all of your bugs fit into your overall project workflow. You can document work with as many details as you want or need, and create custom fields to resolve issues efficiently.
| Pros | Cons |
|---|---|
| Backlog users love that the free version of the system includes access to a wiki and said that the system, overall, is easy to use and set up. | Some users noted that the reporting and data analysis features could be improved to allow more in-depth insights. |
Cost to upgrade: The lowest-priced paid version of Backlog is $20 per month for up to 30 users, five projects, and one GB of storage.
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Best bug tracking software for: Users who want something easy to use no matter their business size.
Read user reviews of Backlog
2. Bugzilla
Developed by the Mozilla team in 1998, Bugzilla is an open source tool that offers powerful search capabilities, duplicate bug detection, time tracking, and a patch reviewer that makes it easier to read lines of code. You can leave private comments and notes within a bug, and grant access to specific bugs to relevant/necessary team members.
| Pros | Cons |
|---|---|
| Bugzilla users love that the software is easy to use with a low learning curve. | Users note that if your needs are more complex, the system’s “basic” setup can make it feel sparse. And most reviewers think the interface could use a facelift. |
Cost to upgrade: N/A; Since Bugzilla is open source, all offered features are free forever.
Best bug tracking software for: Users who work in quality assurance or businesses that want something without any distracting bells and whistles.
A bug list in Bugzilla (Source)
Read user reviews of Bugzilla
3. MantisBT
MantisBT is built on PHP (hypertext preprocessor) and is compatible with MySQL and PostgreSQL databases. It’s commonly used as a bug tracker, but you can configure the system to manage larger software development projects as well. MantisBT offers access control that you can change per project, customizable issue fields, notifications, and workflows, as well as a mobile-optimized UI add-on if your team needs mobile access.
| Pros | Cons |
|---|---|
| Reviewers found that MantisBT is easy enough for an experienced programmer to use, but noted that an average user might require some training. | Users said that although MantisBT’s interface is outdated, it still offers all the basic features a software development team needs to track and fix bugs. |
Cost to upgrade: MantisBT offers an SaaS version that starts at $14.95 per month for one project and up to five users.
Best bug tracking software for: Senior software engineers or developers who want something customizable.
A dashboard summary in MantisBT (Source)
Read user reviews of MantisBT
4. Redmine
Redmine is more than just a bug tracker. This open source project management solution has been around for over a decade and supports 34 different languages. Redmine is written in Ruby, and is compatible with MySQL, PostgreSQL, Microsoft SQL, and SQLite.
| Pros | Cons |
|---|---|
| Users of Redmine generally find a basic version of the system easy to implement and fairly easy to use. | If you’re just looking for bug tracking, Redmine might be a little more than you bargained for, but you can use the flexibility of its customizable interface and the slew of available plugins to adapt the system to your team’s needs over time. |
Cost to upgrade: N/A; Redmine is an open source solution, so the free version includes all features.
Best bug tracking software for: Project managers in the IT service field.
A video product description of Redmine (Source)
Read user reviews of Redmine
5. Zoho BugTracker
Founded in 1996, Zoho is an online suite of software solutions that includes a free bug tracker. Zoho BugTracker works for companies of all sizes, and allows project collaboration to help users resolve issues faster. The free version allows up to five users on one project.
| Pros | Cons |
|---|---|
| Users find the tool easy to use and report that it has great functionality. | Reviewers say that the company’s customer service could be improved. |
Cost to upgrade: $40 per user, per month
Jira Tracking Tool
Best bug tracking software for: C-suite users and business founders who want insight into their issue tracking, and developers looking for an easy-to-use tool.
A video product description of Zoho BugTracker (Source)
Read user reviews of Zoho BugTracker
Which bug tracking tool is best?
Now that you’ve seen our list of the five best free bug tracking options, give them a try, see what’s best for your business, and then get out there and resolve your project glitches and system errors. The software development world will be a better place for it.
If you’re using a free system you love that’s not on this list, feel free to shout it out in the comments below.
Methodology
This article was updated in August 2019. Products considered for this article had to:
- Offer a free, stand-alone version of the software (not a trial version of the software where you must purchase a product after a limited amount of time).
Software that met the market definition also needed a minimum of 20 user-submitted reviews published before July 31, 2019, and have an above-average overall user rating compared to other products in the category.
- “Top” free tools had a minimum overall rating of 4/5 stars from reviewers on Capterra at the time of publication.
Note: The content in this piece that provides opinions and points of view expressed by users does not represent the views of Capterra.
The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.
Looking for IT Management software? Check out Capterra's list of the best IT Management software solutions.
Mopinion has teamed up with widely used issue tracking tool JIRA. This new integration combines digital customer insights with issue tracking and (agile) project management, making it easier for web and development teams to manage and resolve website and software issues.
Although it was previously possible to connect to JIRA via Mopinion’s email alert system, custom integrations and third party tools such as Zapier, we now have a more ‘native’, feature-rich and fully interfaced approach to connect JIRA via Mopinion’s webhook module. This allows teams to automatically push user feedback directly to their JIRA backlog and ensures important feedback items such as bug reports and product suggestions are sent straight to JIRA in real-time and handled in an efficient and timely manner.
What is JIRA?
Jira is a well-known, proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail.
Setting up the new JIRA integration
Similar to many of our other integrations, the JIRA integration is done using Mopinion’s webhook system. Here is a simple set of instructions that will help you integrate your Mopinion feedback with JIRA:
Note: this integration is only supported on Mopinion Raspberry (not for Classic).
1. First you’ll go to your Mopinion account and select the JIRA webhook.
2. Then set up the JIRA connection by requesting your ‘API Token’.
3. Then you will have to follow the steps on the screen, starting with giving Mopinion access to your Atlassian account.
4. Once you approve, you will be redirected to your Mopinion account again and a popup will appear showing your API Token. Copy this token.
5. And paste it into the screen ‘Create Jira Connection’.
6. Select the connection and click on Next. A screen will appear where you will be asked to fill in your project endpoints. Here you can select your project, the issue type and any labels you’d like to add to your issue.
7. The final step will be to select which data should be sent and when. Once you’ve selected an option, click on Create Webhook.
8. Here’s how your webhook will look once it has been sent to JIRA:
Get connected!
Start pushing your feedback to JIRA today and never miss a thing!
Other Mopinion Integrations…
Jira Defect Tracking Tool Free Download Windows 10
Mopinion is partnered with various other digital marketing applications. For a full list of integrations, visit our Integrations page.